When
the customer calls to enquire about forthcoming course the operator may
use this screen to lodge the customer enquiry. Also this screen may be
used while “cold calling” as well as running promotions, group
targeting, etc marketing campaigns.
The
operator first will try to find the customer by clicking on the search
tool binoculars. The enter parameter value dialog would appear. Once
the search name is entered, the system will attempt to find the user name
in the existing database. If the search is successful, the fetched
customer’s name is shown in the Find dialog. The operator double clicks
on the name and it gets inserted into the
Enquiry
form.
Then
the operator proceeds to fill up rest of the Enquiry form with the
relevant details.